Repair Policy

Before submitting Computer, Desktop, Printer, Laptop for repair, Please read our repair policy carefully.

  1. All repairing will be done on owners’ responsibility. In no event we will be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use of parts or loss of use of, data or in connection with.
  2. We, service provider do not alter or remove any part of the device without customer notification/approval , however hereby we advice to customer to note down the device serial number wherever it is applicable. No question will be entertainment under this matter and if any dispute arise then Secure2pc decision will be held/considered final and Customer will be agreed to it.
  3. Data Backup: Customer is solely responsible for any data in the device. We do not take any backup at our end nor keep copy of data. Customer should backup the data before giving the device for repairs. During the repair process if data is lost, we will no way responsible for its recovery or NO compensation will be paid.
  4. All softwares and its related data in a device are customer responsibility, Customer must backup all the data before giving it for repair. Neither secure2pc nor its service partners are responsible for any of customer confidential, banking related, proprietary or personal information contained in the device which customer submitted for repair. Customer should remove all such information from the device prior to its return/submitting.
  5. The charges mentioned on the website are for services only and doesn’t include cost for replacements/parts or spare parts/warranties/guarantees/consumables. Charges mentioned on website are standard and subject to increase/decrease based on location or demand.
  6. The charges for labor as well as spares shall be as per the applicable price lists, which can change anytime without any prior intimation.
  7. Pickup for Repair at Store: If device pickup for further diganosis, then customer will be notified about device pickup status via email. Also, customer will receive pickup receipt via email.
  8. Customer will receive the pickup receipt when device is handed-over to the engineer for repairs, and the contents are to be verified by the customer.
  9. Physical verification of the device will be only possible when it is reaches to our service center. Customer understand that it is not possible to verify each and every part of the device at the time of pickup. It is customer's responsibility to disclose/inform all the physical damages, problem with the engineer at the time of pick-up the device. No question will be entertairned if new problem dignosed or later informed by the customer.
  10. During estimate if parts are suspected as defected and, in case during repair if we found some other problems / additional then it will be treated as a new problem, we will intimate the same to customer and then will be processed.
  11. Estimated cost given at the time of acceptance of the device for repair is provisional and may vary at the time of detailed inspection. Final expected charges will be more than the initial estimate, the work will start only post approval of estimate from customer.
  12. Estimate Approval: Final repairing estimate/cost will be shared with customer and it is customer resposiblity to confirm back via same via Phone/SMS/Email/Whatsapp. Per our policy, work will not be proceed until customer approve the estimate. If negotiation stands in discussion then once the amount is finalized then no additional discount will be provided at the time of delivery and customer has to pay the final negotiated amount.
  13. If final estimate not approved by the customer within 2 days, then device will be returned after the pick-up and drop charges are paid. We will not be help for responsible for the device, whose approval is delayed by more than 05 days.
  14. Device Repair Return Policy: Our standard return time remains as 3 business days. We, the service provider, will make all efforts to repair the device within 3-5 Business days.
  15. We, the service provider, are not liable for any delays, non-performance, back-up of data or non-delivery within 5 days due to unavailability of spares, complexity of the problem, natural calamity, etc. However, we will keep the customer informed about delay and appropriate estimate date of return.
  16. Warranty: All repairs are under warranty for a minimum of 07-15 days (In some cases No warranty will be provided, based on scope of the work). This means if the device develops the same problem within warranty period for which it was repaired then we will repair the device again, FOC (Free Of Cost). This will be offered as single attempt. The warranty will be applicable from the date of Delivery or Invoice, whichever is later. No warranty will be applicable on cartridges (toner) or refilling. Kindly refer our Customer Promise Policy.
  17. Hardware warranty will be applicable for 07 days to 2 years (wherever applicable). However, warranty does not include Physical damage, Liquid damage, Tampering, Accidental damage, Explode damage, Human misuse (Also warranty depends on manufacturer policy, term and product type). We no way resposible to provide replacement for customer if manufacturer refuses warranty under their term.
  18. We, service provider, put all our efforts to inform the customer about product warranty and its expected life. however, do not take responsility if it doesn't meet with the standard. Product's life and usage may vary and depends on the manufacturers.
  19. We will put all our efforts to repair your device however in any circumstances if your device is not repairable or we are unable to repair then same will be returned and applicable diagnosis charges will be liable to pay. No disput will be entertained. If device is not repairable then Visit + diagnosis charges will be applicable.
  20. This warranty applies only to those spare parts which were found defective and repaired, it does not apply to device in which no defect was found and returned as is or merely recalibrated. Out of warranty products/spare parts may not be capable of being returned to the exact original specifications or dimensions.
  21. Some of the defective parts replaced while undertaking the repairs will not be returned to the Customer.
  22. Device Repair Verification: We service provider mainly focus on issue reported by customer. We try our best to test the device with all the possible ways to verify its functionality including reported issue by customer. Hereby, we inform to the customer verify the device at the time of delivery, Also verify and confirm the issue status for which device submitted. There would no responsibility taken once device has been handed-over to the customer. No issues will be considered for missing Spare Parts or malfunctions. Customer should verify device specification same from the pickup receipt. Customer solely understood the clause 1 mentioned in the repair policy.
  23. Advance Payment: In some cases, spare parts may not be available in stock and required to get by order from authorized service center or distributor. In this case customer needs to credit 20%-50% of the spare parts cost as deposit in advance. Advance amount will be refunded if spare parts were not available by Service center or distributors. 100% advance will be refunded and no charges will be deducted. There will be no interest paid if authorized service center or distributor delay the spare parts delivery.
  24. Payment & Billing: Customer will be responsible to pay billed amount to engineer for service offered. If customer refused or denied to pay the service charges then device will be holded until entire payment is made. Customer has to make the payment at the time of delivery. The delivery executive has right to refuse the payment if it is not made in full. Customer has to make a payment in requested method by deliery person. Customer should verify the payment options in advance.
  25. Customer has to produce the original pickup receipt at the time of delivery. We, the service provider, reserve the ‘Right to Refuse Delivery’ upon non-produce of the pickup receipt.
  26. Customer must take delivery of the product within 15 Days of intimation from us. In the event of delivery not taken by the customer, we reserve the right to Auction the product to recover the Repair/replacement/storage charges.
  27. Invoice: Customer will receive electronically generated invoice (PDF) to their email address. Warranty details will be mentioned on Invoice. Hard copy will be provided based on request only.
  28. Refund: Due to unpredicted reason or repeat issue reoccurred for repaired device within warranty period then two more attempt will be done from our side to fix the issue. However, if we’re unable to fix the issue then, we will initiate the refund. Refund will be processed with deduction of visiting charges and diagnosis changes as applicable. Also, if new spare part was ordered and fix then, either spare part cost will be adjusted in refund or spare part will be taken back. However, if spare part is not re-usable then customer has to bear the cost associated with it. Refund will be credited back the original form through which received. Customer can claim for non-fix issues within warranty. Outside warranty will not be considered.
  29. Replacement Policy: No advance replacement will be issued unless the faulty is returned. Customer need to submit the product/spare part to receive the replacement. Also, waiting period for the replacement will be informed to customer at the time of product/spare part submitted.
  30. Replacement Wait Time: Under warranty replacement for compatible or dealer warranty product/spare parts may required 5-8 business days.
  31. We, the service provider, shall not be obliged to undertaking the repair of the product/device under warranty. We hereby advice customer to get in touch with authorized service centers.
  32. Authorized Service Center Warranty: It is customer responsibility to seek for product/device warranty from manufacturer (Authorized Service Center) whenever it is applicable. We should not be held for responsible if authorized service center refused the warranty. We advice customer to read the manufacturers term and conditions carefully.
  33. Dispute Resolution: In case, customer have a dispute with one or more other service providers due to personal reason, customer hereby release the company/secure2pc computing services, its directors, officers, employees, agents and consultants from claims, demands and damages (actual and consequential) of every kind or nature. Website or company would have no liability for any loss or damage incurring to customer due to any communications or dealings with any of the service provider, or other users on the website.
  34. Extended Compensation for Damage: In case there is damaged or fault happened from Secure2pc Representative/Executive/Service Vendor/Franchisee Stores then in order to compensate the loss, secure2pc computing services will payoff upto Rs. 5000* (Maximum) as a compensation and damaged/fault will be reviewed and based on the loss/damage compensation will be paid. If dispute arise then Secure2pc decision will be held/considered as final and customer will be agreed to it. Any further legal consideration will be processed and completed in Pune Juridiction only.
  35. If, for some reason, Our executive has attended the customer for delivery of device on the appointed time however due to customer inavailablity he returned, then customer can re-schedule a new appointment for drop/delivery. However, additional drop charges of Rs 100 will be applicable for per re-schedule.
  36. Extended warranty period (90 Days): In some cases, where repaired device requires additional time for testing at customer end, for those repaired device warranty assistance is valid for calender 90 days. Extended warranty period FOC (Free Of Cost) will be communicated with customer at the time of delivery and conditions will be applicable as per the device repaired type. Also, same will be mentioned on invoice. No oral communication will be considered.
  37. Customer Information Sharing: Customer understand and agreed and allowing secure2pc to share contact details 'Securely' with their registered service vendor/franchiser to serve customer.
  38. Customer understand and agreed that secure2pc computing services works as consultant to provide services related to computer hardware. Also, they provide services from their own franchisee stores.
  39. Customer understand and agreed that information filled in website form will be used for future marketing purpose by secure2pc and Customer allowing them to do that without any objection.
  40. Customer understand and agreed that any physical/misbehavior/abusive wording with engineer at service location will be attracting legal charges and any disput will be handled and resolved in Pune Juridiction only.
  41. Customer understand and agreed that information collected on secure2pc.com website would be used to serve customer back in future on priority and understood that secure2pc computing services reserves rights to change/cancel customer registration at any moment.
  42. Customer understand and agreed that information filled herewith is correct and up to date as per customer understanding.
  43. Our Disclosure of Your Personal Data and Other Information:

    Secure2pc Computing Services is not in the business of selling customer information. We consider this information to be a vital part of our relationship with customer. There are, however, certain circumstances in which we may share your Personal details with certain third parties, as set out below:

    Service Provider/ Franchisee: We will share your personal details with our service providers/franchisee stores as necessary for them to provide repairing services to Customer.

    Agents, Consultants and Related Third Parties: Secure2pc Computing Services, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in this repair policy.

    Legal Requirements: Secure2pc Computing Services may disclose customer personal details if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Secure2pc, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

    Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Secure2pc.com conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and Secure2pc.com may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Secure2pc.com may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes in fulfilment of our privacy policy.

    Marketing and advertising: Secure2pc.com and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

    We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

    Security:
    Secure2pc.com takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at customer own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Secure2pc.com via the Internet. Once we have received customer information, we will use strict procedures and security features to try to prevent unauthorised access.

    Registered Secure2pc.com users will have an account name and password which enables customer to access certain parts of our Services. Customer are responsible for keeping them confidential and advised to not to share them with anyone.

    Changes to Secure2pc.com's Repair Policy:

  44. Customer understand and agreed that secure2pc computing services reserve right to modify terms and condition without any customer(s) consent and notification to users.
  45. The services and our business may change from time to time. As a result, at times it may be necessary for Secure2pc.com to make changes to this Repair Policy. Therefore, we may update this repair policy from time to time (for example, to reflect changes in our business or the law). Any changes we may make will be posted on this page and we will highlight to you any material changes which we make. This Repair Policy was last updated on the date indicated below. Your continued use of the Services after any changes or revisions to this Repair Policy shall indicate your agreement with the revised terms.

  46. Please also feel free to contact us if you have any questions about Secure2pc.com’s Repair Policy or the information practices of the Services. You may contact us as follows: secure2pc@gmail.com